Jos de Boes

General Manager Customer Service Technical Operations
Toyota Motor Europe

Born in Belgium, Jos De Boes had the opportunity to live in the United States during his youth in the sixties in the sunny state of Georgia.
After returning to Belgium, he successfully finished his studies as Industrial Engineer matering in Mechanics at the BMA Hogeschool in Gent.

His career started at Volvo Europe Trucks in 1980, where he joined the R&D centre and assisted in the development of the medium size truck .During his 10 year period at Volvo, he specialized in Vehicle Acoustics.
In 1990 he decided to take on a new challenge and moved to Toyota Motor Europe, where he was the very first European engineer to join the Toyota Development centre in Brussels.
For 14 years ,he could make a wide contribution to the development of European launched models in the areas of vehicle dynamics, noise and ergonomics.
In 2004 ,he was requested to take on a position at Toyota Motorsports in Cologne in Germany to reorganize the Sports Conversion Department. During this period ha was also the project leader of the very first Toyota Sports conversion vehicle-the Corolla Compressor , which was built in UK in a limited volume of 650 cars.

Moving back to Brussels in 2008, Jos has successfully lead divisions of Accessory development, Customer Service Technical and Customer Service Support and Customer care .

With his combination of automotive passion and customer focus, he was very much appreciated by the 30 Toyota European markets .
Customer first is very high on his agenda in whichever area he is operating and his most important approach is to the voice of the real customer.

Since July 2015 , he has move to an early retirement scheme , no longer working for Toyota.

Check out the incredible speaker line-up to see who will be joining Jos.

Download The Latest Agenda

Leveraging Industry 4.0 And Disruptive Technologies To Enhance Service

Saturday, June 10th, 2017

11:10 Toolbox Talks

Table 1: Improving Decision Making in Service With Predictive Analytics
Alexander Lehner, Vice President Customer Services, Sandvik Mining and Construction Materials

Table 2: Using Big Data To Uncover Opportunities For Service And Install Base Growth
Michaël Bruninx, Vice President Global Parts & Services Commercial, Sandvik Mining And Rock Technology

Table 3: Managing Customer Loyalty In Today’s Marketplace Demands A Shift In Our Customer Service DNA
Nathaniel Shofarasin, Head of Customer Service, LaFarge

Table 4: Changing Your Culture From One That Sells A Product To One That Sells Service
Diethard Vollmer, General Manager Medical Services and Customer Solutions, Olympus Europa

Table 5: How Automation And Mobility Can Optimize Scheduling, Dispatch And Communications While Also Enhancing The Customer Experience
Phil Davies, Director of Solution Consulting, Clicksoftware

Table 6: Top Strategies To Optimise Your Use Of Connected Products And Remote Monitoring
Ferdinand Juhas, Service Manager, Siemens Healthineers

Table 7: Exploring Future Service Scenarios Based On IoT, Mobility And The Consumer
Jos de Boes, Former General Manager Customer Service Technical Operations, Toyota Motor Europe

Table 8: Value Added Services To Complement Traditional Revenue Streams
Natasja Wientjes, Director Customer Service, THALES Transportation Systems B.V.

Table 9: Building A Cohesive Logistics Program That Puts The Right Part In The Right Place
Knud Midtgaard, Vice President Operations, Alfa Laval