Field Service Europe 2016 (past event)

November 29-December 01, 2016

44 (0) 207 368 9465

Speaker

Sebastien Berge
Sebastien Berge
Services Global Process Development Manager
Metso
Sébastien Bergé, Manager, Services Global Process Development, Metso Sébastien has several years of experience in global business transformation projects for Metso. He has an extensive know-how in spares parts business processes and supply chain optimization. In the business transformation projects he has been designing and implementing a location-based inventory management process for 39 warehouses to manage 1,5m part/locations. In the last years he was leading the business process design to transform the local inventory management model to a global supply chain optimization model.

Chris Borrill
Chris Borrill
Services Leader Global Business Unit Land and Air Systems
Thales
From strategy to delivery, from military operations to whole-life cost policy and from the perspective of user, customer, bid manager, business leader and executive, Chris has experienced Customer Services from many angles in a career already spanning more than 30 years.  Currently VP Services for Land & Air Systems, a Thales global business unit, Chris leads the Customer Services activity that supports customers in over 50 countries with Customer Service teams on 5 continents. His primary mission is to help customers fully exploit the Thales products and services they operate but it is also to shape the way new products and services are developed in line with customer needs, emerging technologies and business innovation.    Chris has been with Thales since 2001 and before he served in the Royal Air Force as a senior officer responsible for logistics and support.  He is currently based in France.
Jean Pierre Braun
Jean Pierre Braun
Vice President Global Field Force
Nokia
With 23 years of experience in telecommunications, including 21 in Services, Jean-Pierre had many regional and global leader positions in Alcatel-Lucent and Nokia including  VP EMEA Services and VP Global Field Force.
He started his career as a computer Science engineer, then very quickly as a Software leader, finally moved into Services for Telecommunications. Software and Services leadership in businesses with a need for transformation have always been his 2 passions.
Since 1997, Jean-Pierre has an extensive leadership experience in Telecommunications Services, starting with 10 years of Mobile Networks Services for Africa-Middle-East, then Services EMEA all technologies, then Global leader for Applications Services, and finally Global Field Force leader for Nokia. He has managed international teams up to 4900 persons, and a turnover up to 5 Beuros
•    From 84 to 90 Thomson and GEMS, SW leader for CT-scan and ultrasound. Quickly took responsibilities as a SW department mgr, in a product rationalization context  over 3 continents
•    From 90 to 91 GEC-Alstom, SW leader for automated Train Control Systems. Innovative and extremely productive methods were used, e.g. Embedded Formal verification
•    From 92 till 2009, leader for integration of the 1st release of GSM. Then moved to Project Manager for Telstra in Australia, then became head of Global Radio Engineering. Then led MEA Mobile Networks Services which grew from 60Me to 2Be, reaching 10% of the whole Alcatel business. After the merger with Lucent, took Services all technologies first in MEA then for EMEA. (5Be, almost 5000 HC).
•    2010-2013: Restructured the Applications Services business, where Quality was the main challenge. reorganized all Services into a global organization, with Global SW factory, and applying a unique software integration methodology called AIM. Results were 20% productivity increase, increase cust sat by 0.7pt.
•    2013-2015: Services for Wireless EMEA. Focusing on PMO, Customer engineering and control tower.
•    2016-now: VP Market Services Operations and Global Field Force, with 4000 Field Force headcount and 1.7 Beuros spent.

Michael Bruninx
Vice President Global Parts & Services Commercial
Sandvik
Frank Bunge
Frank Bunge
Global After Sales Service Director
Leica Microsystems
As Global After Sales Services Director, Frank has P&L responsibility for the After Sales business at Leica Microsystems. As important part of this role he is in charge for all service related initiatives and projects driving after sales services as corporate break thru initiative regarding quality, efficiency and growth. In addition Frank is heading the company’s remote service program in optimizing customer satisfaction and reducing the equipment life-time costs as well as increasing efficiency and
profitability of the Leica service organization. Frank earned a master degree in economics from the Helmut Schmidt University in Hamburg, Germany.
Salim Ceylan
Salim Ceylan
Service Delivery Director
Emerson Network Power
Ian Channing
Ian Channing
VP Customer Service, Head of Global System Operations & Field Service
Swisslog
Jos de Boes
Jos de Boes
General Manager Customer Service Technical Operations
Toyota Motor Europe
Born in Belgium, Jos De Boes had the opportunity to live in the United States during his youth in the sixties in the sunny state of Georgia.
After returning to Belgium, he successfully finished his studies as Industrial Engineer matering in Mechanics at the BMA Hogeschool in Gent.

His career started at Volvo Europe Trucks in 1980, where he joined the R&D centre and assisted in the development of the medium size truck .During his 10 year period at Volvo, he specialized in Vehicle Acoustics.
In 1990 he decided to take on a new challenge and moved to Toyota Motor Europe, where he was the very first European engineer to join the Toyota Development centre in Brussels.
For 14 years ,he could make a wide contribution to the development of European launched models in the areas of vehicle dynamics, noise and ergonomics.
In 2004 ,he was requested to take on a position at Toyota Motorsports in Cologne in Germany to reorganize the Sports Conversion Department. During this period ha was also the project leader of the very first Toyota Sports conversion vehicle-the Corolla Compressor , which was built in UK in a limited volume of 650 cars.

Moving back to Brussels in 2008, Jos has successfully lead divisions of Accessory development, Customer Service Technical and Customer Service Support and Customer care .

With his combination of automotive passion and customer focus, he was very much appreciated by the 30 Toyota European markets .
Customer first is very high on  his agenda in whichever area he is operating and his most important approach is   to the voice of the real customer.

Since July 2015 , he has move to an early retirement scheme , no longer working for Toyota.

Didier De Vos
Didier De Vos
Europe Solutions & Service Director
Glory Global Solutions
Chris Dexter
Chris Dexter
Director, Technical Services
Cisco Systems
Pascal Elsener
Pascal Elsener
VP Customer Support Center
Satisloh
Georgios Gkatzimas
Georgios Gkatzimas
Director Aftersales, Europe
Hypertherm
Stefan Guldner
Head of Customer Support EMEA Medical Service Business
Olympus Europa
Tim Helsen
Tim Helsen
Country Manger
UPS
Erik Huysmans
Erik Huysmans
Service Manager
Agfa Healthcare
Hanna Inget
Hanna Inget
Business Service Director
KONE
Emmanuel Joubert
Emmanuel Joubert
Global Marketing Sr. Manager – Lab Services
bioMérieux
Emmanuel Joubert has a Master’s degree in Cellular Biology & Physiology (University), as well as in Technology & Innovation Management (Business School). He has been with bioMérieux for the past 14 years, starting from the position of Market Research Manager, then Strategic Analyst, and moving up the ladder to the position he now holds as the Global Marketing Senior Manager. He has extensive experience in identifying growth opportunities then continuously updating his company’s offering by selecting and integrating existing and new services into a single marketing platform, which is then translated into a coherent and tangible offer to the customer.

Ferdinand Juhas
Ferdinand Juhas
Service Manager
Siemens Healthineers
Hari Kant Pashner
Hari Kant Pashner
Head of Managed Services Products and Innovations
Nokia
Jens Knoop
Jens Knoop
Director Technology Support Services - Field Delivery Germany
IBM
Christian Kundert
Christian Kundert
Product Support Manager
Caterpillar
Gaetano La Rosa
Gaetano La Rosa
Director Service Europe
PerkinElmer
Maarten Leertouwer
Maarten Leertouwer
Director, EMEA Customer Support, Busines Unit Computed Tomography and Advan
Philips
Alexander Lehner
Alexander Lehner
Head Of Techcenters Automation&electrics
Sandvik
Markus Lennartsson
Markus Lennartsson
Global Product Service Manager
Husqvarna AB

Global Service Manager Digital Services

Husqvarna Construction Products

MSc Automation. Been working at Husqvarna Construction Products since 2004. Manager for testing and approval until 2010. After Sales and Service since late 2010. First with product responsibility towards the market. Gradually transition to digital services both internally and towards end customers. Since 2015 only in digital services.


Simon Lohse
Managing Director, UK Service
Hobart
Petro Luft
Strategic Business Development Director
Fluke Corporation
Sean Mcbride
Sean Mcbride
Sr Manager, International Technical Support
Aviat Networks
Knud Midtgaard
Operations Vice President
Alfa Laval
Michael Murphy
Michael Murphy
VP International Operations
Librestream

Mike has an extensive background in business development and operations with technology and industrial enterprises, and  is responsible for expanding Librestreams international sales and presence.

Prior to Librestream, Mike was the VP Asia Pacific for the CiDRA Corporation, a US based instrumentation solution provider, and successfully expanded their marine, mining and energy business within new territories. Other previous roles included senior commercial positions with SENSUS, who provides smart radio measurement networks for the energy and utility industry, and Inlet Technologies, which developed video streaming encoder head end products. Mike has a BSc in Physics from the University of Sheffield, and a PhD in Electronic Engineering from Liverpool University, is a Fellow of the UK Institute of Physics and accredited by the UK Engineering Council.  Mike brings over 20 years of high technology experience in business development and sales, including strategic partnership and channel development.


Joe O'Reilly
Joe O'Reilly
Principal Solutions Architect
Red Hat Mobile

As a Red Hat Principal Solutions Architect with over 20 years experience in the IT industry, Joe is responsible for customer and partner technical engagements, defining and specifying solutions based on Red Hat Mobile Application Platform technologies. Joe has a wide breadth of experience developing mobile software solutions across pre-sales, solution engineering and technical architecture for a diverse range of customers. Prior to Red Hat, Joe held a number of senior technical positions with companies such as Lucent Technologies, Motorola and Compuware.

Petra Popp
Petra Popp
Senior Global Service and Customer Care Vice President
Carl Zeiss Meditec AG
Sylvain Ranoux
Sylvain Ranoux
Customer Service Director
Smiths Detection
Ariane Roos
Ariane Roos
Customer Services and Operations Director
Philips Healthcare
Nathaniel Shofarasin
Nathaniel Shofarasin
Head of Customer Service
LaFarge
Ivo Siebers
Ivo Siebers
Senior Global Logistics Vice President
thyssenkrupp
Doug Spence
Managing Partner
Spence Associates
Andreas Sprang
Andreas Sprang
CCO
RoboMotive
Andreas Sprang is well known for his ability to implement service concept successfully. He has helped small and large companies to sell their services both in local and international markets. His broad experience is based on the different sectors he worked in: finance, telecom, food, consumer goods, manufacturing, construction and trade. In 2012 Andreas Sprang founded his own company to provide consulting services. In 2016 he joined Robomotive to strengthen the relation with customers and to facilitate global growth. Andreas Sprang was born in 1969 in Germany. He studied in the USA, Germany and the Netherlands and got his Master of Science in 1996. Andreas Sprang lives with his wife and three children in a small town near Düsseldorf.
Marco Steih
Marco Steih
Vice President After Sales Service
Robert Bosch
Experience

since 2008    Vice President After Sales Service
Business Unit Power Tools – Industrialized Markets
since 1995    different management functions in Robert Bosch Group (thereof 2,5 years at Robert Bosch France)


Education

Ph.D. (economics and political science)
Research associate at chair of industrial management (Prof. Dr. H. Kreikebaum)
Johann-Wolfgang-Goethe University, Frankfurt/Main
Studies of business administration Johann-Wolfgang-Goethe University, Frankfurt/Main


Edmilson Toledo
Global Head Of Field Services
Ericsson
Marcel Van Beek
Marcel Van Beek
Business Director
Tensing
After graduating from the Hogeschool van Amsterdam as Business Process Engineer, Marcel van Beek successfully completed post-graduate studies in Business Administration.

In the years since completing his studies, Marcel has gained more than 20 years of experience in IT, building innovative IT solutions, and managing teams to create solutions that give competitive advantages to the business.

Marcel's core competencies include introducing new technology, changing business models to create competitive advantage, and developing and inspiring teams to deliver top-level performance. Marcel, with support of the product team, is producing the road map for next-generation developments in the FMP360 solution.

Before joining Tensing, Marcel was rainmaker at Pink Elephant, an international company that delivers successful business and IT solutions (www.pinkelephant.com) and founder of Miniyours, a company that delivered 3D scanners and solutions (www.3dscan.solutions).

Stef Vanneste
Stef Vanneste
VP EMEA
Terumo-Europe NV
Johan Vermeiren
Johan Vermeiren
Group Vp Service Process Automation Division
ABB
Diethard Vollmer
Diethard Vollmer
Director Customer Care Solutions Europe
Carestream Health
Diethard is General Manager of Customer Care Solutions Business in Europe, overall P&L responsibility for the business related to the Services of the company’s medical imaging systems. This includes services revenue, service delivery & costs and ensuring outstanding customer satisfaction for professional services and maintenance services.

Henning Von Hörsten
Service Support Manager
ABB
Hakan Wahlgren
Hakan Wahlgren
Director of Service Solutions
Husqvarna do Brasil Industria
Pedro Wiendels
Pedro Wiendels
Field Service Director, Cental Europe
Airbus
Pedro Wiendels is one of the Field Service Directors (FSD) at Airbus responsible for Central Europe.
He studied Aeronautical Engineering in The Netherlands and found his first job at Fokker Aircraft B.V. in 1987 where he worked as a Hydro-Mechanical engineer on F-28 aircraft in the Engineering Support department. After a two-year employment at Fokker he moved to Airbus and joined their Engineering Support department as a Landing Gear engineer. Since 1991 he has been working in the Field Service department at Airbus and held world-wide positions as Representative, Manager and today Director for one of the European regions. As FSD he is responsible to manage all Field Service personnel in his region. The development of people and their careers is one of the main tasks as well as their annual and mid-year interviews. Every year weekly Regional Conferences are held where Field Service personnel receive training, workshops, company updates and team events. As a senior FSM he also takes care of customer KLM (Royal Dutch Airlines) and is therefore based in Amsterdam at Schiphol airport.
This operational customer experience, and constant feedback and dialogue with the Field Service stations in the Region, gives him good insights on customer expectations and what added value Field Service can bring; allowing Airbus to further develop its products and services. The role of the Field Service at Airbus is changing; its evolution is very much driven by the customers.

Natasja Wientjes
Natasja Wientjes
Customer Service Director
Thales
Marne Martin
CEO
ServicePower
Jan van Veen
Managing Director
Van Veen Business Innovation
David Burns
VP Sales & Solution Design
ServiceSource
Walter Wetzelaer
Director Global Service Sales
Leica Microsystems
Mark Hennessy
Senior Director International Marketing
ServiceSource
Kris Oldland
Kris Oldland
Publisher, Editor-in-Chief
Field Service News

Kris Oldland is Editor-in-Chief of Field Service News, the world’s leading business magazine dedicated to field service industries. Kris is a well recognised figure within the global field service industry, who can regularly be found speaking at various international field service focussed events and is widely regarded as a key commentator in the sector.

Estelle Acamer
Estelle Acamer
International Sales Manager
Docware.de
Olle Alvemark
Olle Alvemark
Business Developer
IFS World

Olle works with IFS strategy and positioning within the manufacturing segment. He has a strong background in business, software and industrial automation and has worked with startups in Silicon Valley along with several big European industrial companies. One of the main focus areas at IFS is to support the trend - acceleration in aftermarket and service within the manufacturing segment.

Christophe Bassole
Christophe Bassole
EMEA-India Service Vice President
Tektronix International Sales GmbH
Fabrizio Battaglia
Fabrizio Battaglia
Executive Partner
Global Partners
Dave Bennett
Dave Bennett
Director, Global IOT Sales
Wind River

Dave Bennett is Director, Global IoT Sales for Wind River, a wholly owned subsidiary of Intel.  In this role, Dave is focused on enabling OEM's of embedded systems to remotely interact with and manage their connected, IoT devices in the field with Wind River Helix Device Cloud, a device management IoT platform.




Dave has over 16 years of experience in enterprise software, much of that time focusing on M2M and IoT. Dave has extensive healthcare experience. Notably, he obtained two 510(k)’s and clinical trials for one premarket approval for two medical device start-up companies. 




He joined Axeda in 2001 and over the next 11 years, launched its healthcare vertical, then transitioned to building Axeda’s overall M2M client portfolio as Vice President of Sales. 




Dave holds a Bachelor of Arts degree in Political Science from Duke University and a Master of Public Administration degree in Public Policy from Purdue University. 









Jonathan Best
Jonathan Best
VP Europe & Africa
Kony Inc.

Jonathan Best is VP of Europe for Kony – responsible for building Kony’s presence in the region from the 4 offices currently in the UK, Germany, France and Holland. Jonathan has the pleasure to work with Digital and Mobile leaders at Daimler, Jaguar Land Rover, Deutsche Bank, and many other companies who are embracing the challenge and opportunity of Mobile. Prior to Kony, Jonathan led sales organisations at SAP, Oracle and IBM.

David Brown
Director Dynamics-EMEA
Microsoft
Phil Davies
Director of Solution Consulting
Clicksoftware