Pedro Wiendels

Pedro Wiendels is one of the Field Service Directors (FSD) at Airbus responsible for Central Europe.
He studied Aeronautical Engineering in The Netherlands and found his first job at Fokker Aircraft B.V. in 1987 where he worked as a Hydro-Mechanical engineer on F-28 aircraft in the Engineering Support department. After a two-year employment at Fokker he moved to Airbus and joined their Engineering Support department as a Landing Gear engineer. Since 1991 he has been working in the Field Service department at Airbus and held world-wide positions as Representative, Manager and today Director for one of the European regions. As FSD he is responsible to manage all Field Service personnel in his region. The development of people and their careers is one of the main tasks as well as their annual and mid-year interviews. Every year weekly Regional Conferences are held where Field Service personnel receive training, workshops, company updates and team events. As a senior FSM he also takes care of customer KLM (Royal Dutch Airlines) and is therefore based in Amsterdam at Schiphol airport.
This operational customer experience, and constant feedback and dialogue with the Field Service stations in the Region, gives him good insights on customer expectations and what added value Field Service can bring; allowing Airbus to further develop its products and services. The role of the Field Service at Airbus is changing; its evolution is very much driven by the customers.