Field Service Europe 2016 (past event)
29 November - 01 December, 2016
44 (0) 207 368 9465
Preparing Your Organization For The Next Generation Of Service & Support
08:00 - 09:00 Breakfast In The Innovation Lounge
09:00 - 09:05 Welcome Remarks
09:05 - 09:25 Improving Results Together - Building A Foundation For Success
09:25 - 09:45 Service Design And The Challenge Of Designing And Delivering A Consistently Superior Experience In Field Service
09:45 - 10:25 PANEL: The Skill Set For The Technician Of The (Near) Future
Speakers:
Ariane Roos Customer Services and Operations Director Philips Healthcare
Maarten Leertouwer Director, EMEA Customer Support, Busines Unit Computed Tomography and Advan Philips
Marco Steih Vice President After Sales Service Robert Bosch
Moderator:
Kris Oldland Publisher, Editor-in-Chief Field Service News
Ariane Roos Customer Services and Operations Director Philips Healthcare
Maarten Leertouwer Director, EMEA Customer Support, Busines Unit Computed Tomography and Advan Philips
Marco Steih Vice President After Sales Service Robert Bosch
Moderator:
Kris Oldland Publisher, Editor-in-Chief Field Service News
Maarten Leertouwer
Director, EMEA Customer Support, Busines Unit Computed Tomography and AdvanPhilips
10:25 - 11:10 Morning Refreshment & Networking Break In The Innovation Lounge
11:10 - 11:30 Establishing Service As A Business And Creating Satisfied Customers : A Digital Transformation Case Study
11:30 - 11:50 If Your Machines Could Talk, What Would They Tell You?
11:50 - 12:10 Experience Gained In Building A Service Organisation In Middle East And Africa
12:10 - 12:30 Constructing An Effective Model To Manage Your Channel Partner Relationships
12:30 - 12:50 Investing In Soft Skills Training To Improve Customer Satisfaction
12:50 - 13:50 Lunch
13:50 - 14:20 Toolbox Talks
Table 1: Managing Knowledge Saturation For Field Technicians
Stefan Guldner, Head of Customer Support EMEA, Medical Systems Division, Olympus Europa
Table 2: Service and Parts Logistics Optimization
Marco Steih, Vice President After Sales Service, Robert Bosch
Table 3: Utilizing Data Analytics & Predictive Service to Increase Revenue
Chris Borrill, Services Leader Global Business Unit Land and Air Systems, THALES
Stefan Guldner, Head of Customer Support EMEA, Medical Systems Division, Olympus Europa
Table 2: Service and Parts Logistics Optimization
Marco Steih, Vice President After Sales Service, Robert Bosch
Table 3: Utilizing Data Analytics & Predictive Service to Increase Revenue
Chris Borrill, Services Leader Global Business Unit Land and Air Systems, THALES
