Field Service Europe 2016

November 29-December 01, 2016

44 (0) 207 368 9465

Preparing Your Organization For The Next Generation Of Service & Support

08:00 AM - 09:00 AM Breakfast In The Innovation Lounge

09:00 AM - 09:05 AM Welcome Remarks

, ,

09:05 AM - 09:25 AM Improving Results Together - Building A Foundation For Success

Ariane Roos, Customer Services and Operations Director, Philips Healthcare

img

Ariane Roos

Customer Services and Operations Director
Philips Healthcare

09:25 AM - 09:45 AM Service Design And The Challenge Of Designing And Delivering A Consistently Superior Experience In Field Service

Christian Kundert, Product Support Manager, Caterpillar

img

Christian Kundert

Product Support Manager
Caterpillar

img

Ariane Roos

Customer Services and Operations Director
Philips Healthcare
img

Maarten Leertouwer

Director, EMEA Customer Support, Busines Unit Computed Tomography and Advan
Philips
img

Marco Steih

Vice President After Sales Service
Robert Bosch
img

Kris Oldland

Publisher, Editor-in-Chief
Field Service News

10:25 AM - 11:10 AM Morning Refreshment & Networking Break In The Innovation Lounge

11:10 AM - 11:30 AM Establishing Service As A Business And Creating Satisfied Customers : A Digital Transformation Case Study

Petra Popp, Senior Global Service and Customer Care Vice President, Carl Zeiss Meditec AG

img

Petra Popp

Senior Global Service and Customer Care Vice President
Carl Zeiss Meditec AG

11:30 AM - 11:50 AM If Your Machines Could Talk, What Would They Tell You?

Markus Lennartsson, Global Product Service Manager, Husqvarna AB

img

Markus Lennartsson

Global Product Service Manager
Husqvarna AB

11:50 AM - 12:10 PM Experience Gained In Building A Service Organisation In Middle East And Africa

Erik Huysmans, Service Manager, Agfa Healthcare


img

Erik Huysmans

Service Manager
Agfa Healthcare

12:10 PM - 12:30 PM Constructing An Effective Model To Manage Your Channel Partner Relationships

Georgios Gkatzimas, Director Aftersales, Europe, Hypertherm

img

Georgios Gkatzimas

Director Aftersales, Europe
Hypertherm

12:30 PM - 12:50 PM Investing In Soft Skills Training To Improve Customer Satisfaction

Salim Ceylan, Service Delivery Director, Emerson Network Power

img

Salim Ceylan

Service Delivery Director
Emerson Network Power

12:50 PM - 1:50 PM Lunch



Table 1: Managing Knowledge Saturation For Field Technicians
Stefan Guldner, Head of Customer Support EMEA, Medical Systems Division, Olympus Europa
Table 2: Service and Parts Logistics Optimization
Marco Steih, Vice President After Sales Service, Robert Bosch
Table 3: Utilizing Data Analytics & Predictive Service to Increase Revenue
Chris Borrill, Services Leader Global Business Unit Land and Air Systems, THALES



img

Chris Borrill

Services Leader Global Business Unit Land and Air Systems
Thales
img

Stefan Guldner

Head of Customer Support EMEA Medical Service Business
Olympus Europa
img

Marco Steih

Vice President After Sales Service
Robert Bosch

2:20 PM - 11:59 PM Conclusion of Field Service Europe 2016