Field Service Europe 2016 (past event)

November 29-December 01, 2016

44 (0) 207 368 9465

Leveraging Industry 4.0 And Disruptive Technologies To Enhance Service

07:15 AM - 08:15 AM Registration & Breakfast In The Innovation Lounge

08:15 AM - 08:25 AM Welcome Remarks

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08:25 AM - 08:35 AM Chairperson’s Opening Remarks

Jan van Veen, Managing Director, Van Veen Business Innovation


Jan van Veen

Managing Director
Van Veen Business Innovation

08:35 AM - 08:55 AM The Future of Field Services Comes To Nokia

Jean Pierre Braun, Vice President Global Field Force, Nokia


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Jean Pierre Braun

Vice President Global Field Force
Nokia

08:55 AM - 09:25 AM Saying Goodbye To “Me-Too” Service: TRUST Is King, But How Do You Build It?

Doug Spence, Managing Partner, Spence Associates


Doug Spence

Managing Partner
Spence Associates

09:25 AM - 09:45 AM Case Study: Making Your Supply Chain A Key Asset For Field Service Efficiency

Tim Helsen, Country Manger, UPS


Tim Helsen

Country Manger
UPS

09:45 AM - 10:05 AM Using IoT To Avoid Customer Downtime: Ericsson Pilot Program Review

Edmilson Toledo, Global Head Of Field Services, Ericsson


Edmilson Toledo

Global Head Of Field Services
Ericsson

10:05 AM - 10:25 AM Keynote from Microsoft

David Brown, Director Dynamics-EMEA, Microsoft

David Brown

Director Dynamics-EMEA
Microsoft

10:25 AM - 11:10 AM Morning Refreshment & Networking Break Hosted by Microsoft



Table 1: Improving Decision Making in Service With Predictive Analytics
Alexander Lehner, Vice President Customer Services, Sandvik Mining and Construction Materials

Table 2: Using Big Data To Uncover Opportunities For Service And Install Base Growth
Michaël Bruninx, Vice President Global Parts & Services Commercial, Sandvik Mining And Rock Technology

Table 3: Managing Customer Loyalty In Today’s Marketplace Demands A Shift In Our Customer Service DNA
Nathaniel Shofarasin, Head of Customer Service, LaFarge

Table 4: Changing Your Culture From One That Sells A Product To One That Sells Service
Diethard Vollmer, General Manager Medical Services and Customer Solutions, Olympus Europa

Table 5: How Automation And Mobility Can Optimize Scheduling, Dispatch And Communications While Also Enhancing The Customer Experience
Phil Davies, Director of Solution Consulting, Clicksoftware

Table 6: Top Strategies To Optimise Your Use Of Connected Products And Remote Monitoring
Ferdinand Juhas, Service Manager, Siemens Healthineers

Table 7: Exploring Future Service Scenarios Based On IoT, Mobility And The Consumer
Jos de Boes, Former General Manager Customer Service Technical Operations, Toyota Motor Europe

Table 8: Value Added Services To Complement Traditional Revenue Streams
Natasja Wientjes, Director Customer Service, THALES Transportation Systems B.V.

Table 9: Building A Cohesive Logistics Program That Puts The Right Part In The Right Place
Knud Midtgaard, Vice President Operations, Alfa Laval


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Diethard Vollmer

Director Customer Care Solutions Europe
Carestream Health
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Ferdinand Juhas

Service Manager
Siemens Healthineers

Knud Midtgaard

Operations Vice President
Alfa Laval
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Jos de Boes

General Manager Customer Service Technical Operations
Toyota Motor Europe
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Alexander Lehner

Head Of Techcenters Automation&electrics
Sandvik

Michael Bruninx

Vice President Global Parts & Services Commercial
Sandvik
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Natasja Wientjes

Customer Service Director
Thales
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Nathaniel Shofarasin

Head of Customer Service
LaFarge

Phil Davies

Director of Solution Consulting
Clicksoftware

Chris Borrill

Services Leader Global Business Unit Land and Air Systems
Thales
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Alexander Lehner

Head Of Techcenters Automation&electrics
Sandvik
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Ivo Siebers

Senior Global Logistics Vice President
thyssenkrupp
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Dave Bennett

Director, Global IOT Sales
Wind River

Lunch For All Attendees

12:50 PM - 1:50 PM Lunch For All Attendees

VP Think Tank-By Invitation Only

12:50 PM - 1:50 PM VP Think Tank-By Invitation Only

Track A: Service Management

1:50 PM - 2:35 PM Case Study Revolution: The Future of Field Service In The Next Five Years

Andreas Sprang, CCO, RoboMotive


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Andreas Sprang

CCO
RoboMotive

Track B: Service Innovation

1:50 PM - 2:35 PM Case Study Revolution: Optimising Your Scheduling, Dispatch, And Route Management Strategy

Hanna Inget, Business Service Director, KONE

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Hanna Inget

Business Service Director
KONE

Solutions Showcase

2:35 PM - 2:55 PM Presentation from Clicksoftware

Solutions Showcase

2:35 PM - 2:55 PM Presentation from ServicePower

Marne Martin, CEO, ServicePower

Marne Martin

CEO
ServicePower

Track A: Service Management

2:55 PM - 3:15 PM Service Partner Management Best Practices

Sylvain Ranoux, Customer Service Director, Smiths Detection

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Sylvain Ranoux

Customer Service Director
Smiths Detection

Track B: Service Innovation

2:55 PM - 3:15 PM Accelerating The Customer Experience Through Intelligent Automation And Analytics

Chris Dexter, Director, Technical Services, Cisco Systems

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Chris Dexter

Director, Technical Services
Cisco Systems

Track A: Service Management

3:15 PM - 3:25 PM The Potential Impact of Self-Service Apps To Create Best-in-Class Customer Experience

Marcel Van Beek, Business Director, Tensing

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Marcel Van Beek

Business Director
Tensing

Innovation Spotlight B

3:15 PM - 3:25 PM Innovation Spotlight

Olle Alvemark, Business Developer, IFS World

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Olle Alvemark

Business Developer
IFS World

3:25 PM - 4:10 PM Afternoon Refreshment & Networking Break In The Innovation Lounge Hosted By Microsoft

Track A: Service Management

4:10 PM - 4:30 PM Moving From Local Inventory Management To Global Supply Chain Optimization

Sebastien Berge, Services Global Process Development Manager, Metso

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Sebastien Berge

Services Global Process Development Manager
Metso

Track B: Service Innovation

4:10 PM - 4:30 PM Dynamic QR Codes And Their Use As Interface To IoTSP Smart Service Processes

Henning Von Hörsten, Service Support Manager, ABB

Henning Von Hörsten

Service Support Manager
ABB

Knud Midtgaard

Operations Vice President
Alfa Laval
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Sebastien Berge

Services Global Process Development Manager
Metso
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Kris Oldland

Publisher, Editor-in-Chief
Field Service News

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Diethard Vollmer

Director Customer Care Solutions Europe
Carestream Health
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Chris Dexter

Director, Technical Services
Cisco Systems

Stefan Guldner

Head of Customer Support EMEA Medical Service Business
Olympus Europa

Jan van Veen

Managing Director
Van Veen Business Innovation

5:10 PM - 6:10 PM A Tailor-Made Cocktail Party

6:10 PM - 11:59 PM Conclusion of Day Two