Field Service Europe 2016 (past event)
29 November - 01 December, 2016
44 (0) 207 368 9465
Leveraging Industry 4.0 And Disruptive Technologies To Enhance Service
07:15 - 08:15 Registration & Breakfast In The Innovation Lounge
08:15 - 08:25 Welcome Remarks
08:25 - 08:35 Chairperson’s Opening Remarks
08:35 - 08:55 The Future of Field Services Comes To Nokia
08:55 - 09:25 Saying Goodbye To “Me-Too” Service: TRUST Is King, But How Do You Build It?
09:25 - 09:45 Case Study: Making Your Supply Chain A Key Asset For Field Service Efficiency
09:45 - 10:05 Using IoT To Avoid Customer Downtime: Ericsson Pilot Program Review
10:05 - 10:25 Keynote from Microsoft
David Brown
Director Dynamics-EMEAMicrosoft
10:25 - 11:10 Morning Refreshment & Networking Break Hosted by Microsoft
11:10 - 12:10 Toolbox Talks
Speakers:
Diethard Vollmer Director Customer Care Solutions Europe Carestream Health
Ferdinand Juhas Service Manager Siemens Healthineers
Knud Midtgaard Operations Vice President Alfa Laval
Jos de Boes General Manager Customer Service Technical Operations Toyota Motor Europe
Alexander Lehner Head Of Techcenters Automation&electrics Sandvik
Michael Bruninx Vice President Global Parts & Services Commercial Sandvik
Natasja Wientjes Customer Service Director Thales
Nathaniel Shofarasin Head of Customer Service LaFarge
Phil Davies Director of Solution Consulting Clicksoftware
Diethard Vollmer Director Customer Care Solutions Europe Carestream Health
Ferdinand Juhas Service Manager Siemens Healthineers
Knud Midtgaard Operations Vice President Alfa Laval
Jos de Boes General Manager Customer Service Technical Operations Toyota Motor Europe
Alexander Lehner Head Of Techcenters Automation&electrics Sandvik
Michael Bruninx Vice President Global Parts & Services Commercial Sandvik
Natasja Wientjes Customer Service Director Thales
Nathaniel Shofarasin Head of Customer Service LaFarge
Phil Davies Director of Solution Consulting Clicksoftware
Table 1: Improving Decision Making in Service With Predictive Analytics
Alexander Lehner, Vice President Customer Services, Sandvik Mining and Construction Materials
Table 2: Using Big Data To Uncover Opportunities For Service And Install Base Growth
Michaël Bruninx, Vice President Global Parts & Services Commercial, Sandvik Mining And Rock Technology
Table 3: Managing Customer Loyalty In Today’s Marketplace Demands A Shift In Our Customer Service DNA
Nathaniel Shofarasin, Head of Customer Service, LaFarge
Table 4: Changing Your Culture From One That Sells A Product To One That Sells Service
Diethard Vollmer, General Manager Medical Services and Customer Solutions, Olympus Europa
Table 5: How Automation And Mobility Can Optimize Scheduling, Dispatch And Communications While Also Enhancing The Customer Experience
Phil Davies, Director of Solution Consulting, Clicksoftware
Table 6: Top Strategies To Optimise Your Use Of Connected Products And Remote Monitoring
Ferdinand Juhas, Service Manager, Siemens Healthineers
Table 7: Exploring Future Service Scenarios Based On IoT, Mobility And The Consumer
Jos de Boes, Former General Manager Customer Service Technical Operations, Toyota Motor Europe
Table 8: Value Added Services To Complement Traditional Revenue Streams
Natasja Wientjes, Director Customer Service, THALES Transportation Systems B.V.
Table 9: Building A Cohesive Logistics Program That Puts The Right Part In The Right Place
Knud Midtgaard, Vice President Operations, Alfa Laval
Alfa Laval
Alexander Lehner, Vice President Customer Services, Sandvik Mining and Construction Materials
Table 2: Using Big Data To Uncover Opportunities For Service And Install Base Growth
Michaël Bruninx, Vice President Global Parts & Services Commercial, Sandvik Mining And Rock Technology
Table 3: Managing Customer Loyalty In Today’s Marketplace Demands A Shift In Our Customer Service DNA
Nathaniel Shofarasin, Head of Customer Service, LaFarge
Table 4: Changing Your Culture From One That Sells A Product To One That Sells Service
Diethard Vollmer, General Manager Medical Services and Customer Solutions, Olympus Europa
Table 5: How Automation And Mobility Can Optimize Scheduling, Dispatch And Communications While Also Enhancing The Customer Experience
Phil Davies, Director of Solution Consulting, Clicksoftware
Table 6: Top Strategies To Optimise Your Use Of Connected Products And Remote Monitoring
Ferdinand Juhas, Service Manager, Siemens Healthineers
Table 7: Exploring Future Service Scenarios Based On IoT, Mobility And The Consumer
Jos de Boes, Former General Manager Customer Service Technical Operations, Toyota Motor Europe
Table 8: Value Added Services To Complement Traditional Revenue Streams
Natasja Wientjes, Director Customer Service, THALES Transportation Systems B.V.
Table 9: Building A Cohesive Logistics Program That Puts The Right Part In The Right Place
Knud Midtgaard, Vice President Operations, Alfa Laval
Knud Midtgaard
Operations Vice PresidentAlfa Laval
12:10 - 12:50 PANEL: Moving From Reactive To Predictive Service With Connected Systems And Data Analytics
Lunch For All Attendees
12:50 - 13:50 Lunch For All AttendeesVP Think Tank-By Invitation Only
12:50 - 13:50 VP Think Tank-By Invitation OnlyTrack A: Service Management
13:50 - 14:35 Case Study Revolution: The Future of Field Service In The Next Five YearsTrack B: Service Innovation
13:50 - 14:35 Case Study Revolution: Optimising Your Scheduling, Dispatch, And Route Management StrategySolutions Showcase
14:35 - 14:55 Presentation from ClicksoftwareSolutions Showcase
14:35 - 14:55 Presentation from ServicePowerMarne Martin
CEOServicePower
Track A: Service Management
14:55 - 15:15 Service Partner Management Best PracticesTrack B: Service Innovation
14:55 - 15:15 Accelerating The Customer Experience Through Intelligent Automation And AnalyticsTrack A: Service Management
15:15 - 15:25 The Potential Impact of Self-Service Apps To Create Best-in-Class Customer ExperienceInnovation Spotlight B
15:15 - 15:25 Innovation Spotlight15:25 - 16:10 Afternoon Refreshment & Networking Break In The Innovation Lounge Hosted By Microsoft
Track A: Service Management
16:10 - 16:30 Moving From Local Inventory Management To Global Supply Chain OptimizationTrack B: Service Innovation
16:10 - 16:30 Dynamic QR Codes And Their Use As Interface To IoTSP Smart Service ProcessesTrack A: Service Parts Management
16:30 - 17:10 PANEL: International Customs Management For Service PartsTrack B: Service Innovation
16:30 - 17:10 PANEL: Debating The Pros & Cons Of Country- Vs. Region-Based Service OrganisationsJan van Veen
Managing DirectorVan Veen Business Innovation