Field Service Europe 2016

November 29-December 01, 2016

44 (0) 207 368 9465

Driving Service Revenue And Customer Satisfaction Focus Day

For All Attendees

07:30 AM - 08:30 AM Registration & Breakfast

Invitation Only

07:30 AM - 08:30 AM Women In Service Breakfast

08:30 AM - 08:35 AM Welcome Remarks

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08:35 AM - 08:45 AM Break The Ice!

08:45 AM - 09:00 AM Chairperson’s Opening Remarks

Fabrizio Battaglia, Executive Partner, Global Partners

Fabrizio Battaglia

Executive Partner
Global Partners

09:00 AM - 09:20 AM Aligning Services And Support To Become A Trusted Advisor To Your Customers

Pedro Wiendels, Field Service Director, Cental Europe, Airbus

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Pedro Wiendels

Field Service Director, Cental Europe
Airbus

09:20 AM - 09:50 AM Saying Goodbye To "Me Too" Service – Flexibility: Why It's Essential, Not Optional

Doug Spence, Managing Partner, Spence Associates

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Doug Spence

Managing Partner
Spence Associates

09:50 AM - 10:10 AM Value Added Services To Complement Traditional Revenue Streams

Ian Channing, VP Customer Service, Head of Global System Operations & Field Service, Swisslog

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Ian Channing

VP Customer Service, Head of Global System Operations & Field Service
Swisslog

10:10 AM - 10:30 AM Hidden In Plain Sight: How To Drive New Revenue Streams From Existing Customers

David Burns, VP Sales & Solution Design, ServiceSource Walter Wetzelaer, Director Global Service Sales, Leica Microsystems

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David Burns

VP Sales & Solution Design
ServiceSource
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Walter Wetzelaer

Director Global Service Sales
Leica Microsystems

10:30 AM - 11:00 AM Refreshment & Networking Break


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Ian Channing

VP Customer Service, Head of Global System Operations & Field Service
Swisslog
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Stef Vanneste

VP EMEA
Terumo-Europe NV
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Hari Kant Pashner

Head of Managed Services Products and Innovations
Nokia
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Jens Knoop

Director Technology Support Services - Field Delivery Germany
IBM

11:35 AM - 11:55 AM Knowledge Management In An Industry 4.0 Environment And The Application of Disruptive Technology In An Interactive Knowledgebase

Sean Mcbride, Sr Manager, International Technical Support, Aviat Networks

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Sean Mcbride

Sr Manager, International Technical Support
Aviat Networks
Table 1: The Future Of Services In The Field: Mobilising Your Field Services By Incorporating Mobile Apps, Wearable And IoT
Jonathan Best, VP Europe & Africa, Kony Inc.
Table 2: Aligning Services And Support To Become A Trusted Adviser To Your Customers
Pedro Wiendels, Field Service Director Central Europe, Airbus
Table 3: Learn How To Benefit From An Interactive Spare Parts Catalogue
Estelle Acamer, International Sales Manager, Docware GmbH
Table 4: Connecting All Aspects Of The Field Service Value Chain Through Innovative Technology And Your Customers’ Needs
Hosted by CoreSystems
Table 5: A Path To Simplified App Development: Rapid Mobile Innovation Begins With The Business
Hosted by Joe O’Reilly, Principal Solutions Architect, Red Hat Mobile
Table 6: Three Findings That Can Get Your Customer Revenue Back On The Path To Growth
Mark Hennessy, Senior Director, International Marketing, ServiceSource

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Pedro Wiendels

Field Service Director, Cental Europe
Airbus
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Estelle Acamer

International Sales Manager
Docware.de
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Jonathan Best

VP Europe & Africa
Kony Inc.
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Joe O'Reilly

Principal Solutions Architect
Red Hat Mobile
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Mark Hennessy

Senior Director International Marketing
ServiceSource

1:00 PM - 2:00 PM Lunch

General Session

2:00 PM - 2:05 PM Chairperson’s Afternoon Address

Fabrizio Battaglia from Global Partners


Service Model Creative Board Rooms

2:00 PM - 2:05 PM Medical Device & Equipment

2:00 – 2:40
Medical Device & Instruments
Frank Bunge, Global Director After Sales Services, Leica Microsystems



2:40 – 3:20
Large Service Fleets
Ferdinand Juhas, Service Manager, Siemens Healthineers



3:55 – 4:35
Small To Mid-Sized Organizations
Andreas Sprang, CCO, RoboMotive




4:35 – 5:15
Outsourced/3rd Party Service Model
Sylvain Ranoux, Customer Service Director, Smiths Detection





General Session

2:05 PM - 2:25 PM The Field Engineer As A Trusted Advisor - Partnership Marketing

Maarten Leertouwer, Director, EMEA Customer Support, Busines Unit Computed Tomography and Advan, Philips

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Maarten Leertouwer

Director, EMEA Customer Support, Busines Unit Computed Tomography and Advan
Philips

Service Model Creative Board Rooms

2:05 PM - 2:25 PM Medical Device & Equipment

Frank Bunge, Global After Sales Service Director, Leica Microsystems

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Frank Bunge

Global After Sales Service Director
Leica Microsystems

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Stef Vanneste

VP EMEA
Terumo-Europe NV
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Gaetano La Rosa

Director Service Europe
PerkinElmer
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Johan Vermeiren

Group Vp Service Process Automation Division
ABB
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Emmanuel Joubert

Global Marketing Sr. Manager – Lab Services
bioMérieux
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Michael Murphy

VP International Operations
Librestream

Service Model Creative Board Rooms

2:25 PM - 3:25 PM Medical Device & Equipment

Frank Bunge, Global After Sales Service Director, Leica Microsystems

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Frank Bunge

Global After Sales Service Director
Leica Microsystems

General Session

3:25 PM - 4:10 PM Afternoon Refreshment & Networking Break And Opening Of The Innovation Lounge

Service Model Creative Board Rooms

3:25 PM - 4:10 PM Large Service Fleets

Ferdinand Juhas, Service Manager, Siemens Healthineers

Ferdinand Juhas

Service Manager
Siemens Healthineers

General Session

4:10 PM - 4:30 PM Exploring High End And Specialized Services To Add To Your Existing Offerings

Frank Bunge, Global After Sales Service Director, Leica Microsystems

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Frank Bunge

Global After Sales Service Director
Leica Microsystems

Service Model Creative Board Rooms

4:10 PM - 4:30 PM Small To Mid-Sized Organizations

Andreas Sprang, CCO, RoboMotive


Andreas Sprang

CCO
RoboMotive

General Session

4:30 PM - 5:15 PM Case Study Revolution: Service Products Your Customers Really Want That Will Better Monetize Service

Petro Luft, Strategic Business Development Director, Fluke Corporation

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Petro Luft

Strategic Business Development Director
Fluke Corporation

Service Model Creative Board Rooms

4:30 PM - 5:15 PM Outsourced/ 3rd Part Service Model

Sylvain Ranoux, Customer Service Director, Smiths Detection

Sylvain Ranoux

Customer Service Director
Smiths Detection

5:15 PM - 6:15 PM Kickoff Welcome Party

6:15 PM - 11:59 PM Conclusion of Day One