Field Service Europe 2016 (past event)

29 November - 01 December, 2016

44 (0) 207 368 9465

Preparing Your Organization For The Next Generation Of Service & Support

08:00 - 09:00 Breakfast In The Innovation Lounge

09:00 - 09:05 Welcome Remarks


09:05 - 09:25 Improving Results Together - Building A Foundation For Success

Ariane Roos, Customer Services and Operations Director,Philips Healthcare
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Ariane Roos

Customer Services and Operations Director
Philips Healthcare

09:25 - 09:45 Service Design And The Challenge Of Designing And Delivering A Consistently Superior Experience In Field Service

Christian Kundert, Product Support Manager,Caterpillar
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Christian Kundert

Product Support Manager
Caterpillar

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Ariane Roos

Customer Services and Operations Director
Philips Healthcare

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Maarten Leertouwer

Director, EMEA Customer Support, Busines Unit Computed Tomography and Advan
Philips

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Marco Steih

Vice President After Sales Service
Robert Bosch

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Kris Oldland

Publisher, Editor-in-Chief
Field Service News

10:25 - 11:10 Morning Refreshment & Networking Break In The Innovation Lounge

11:10 - 11:30 Establishing Service As A Business And Creating Satisfied Customers : A Digital Transformation Case Study

Petra Popp, Senior Global Service and Customer Care Vice President,Carl Zeiss Meditec AG
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Petra Popp

Senior Global Service and Customer Care Vice President
Carl Zeiss Meditec AG

11:30 - 11:50 If Your Machines Could Talk, What Would They Tell You?

Markus Lennartsson, Global Product Service Manager,Husqvarna AB
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Markus Lennartsson

Global Product Service Manager
Husqvarna AB

11:50 - 12:10 Experience Gained In Building A Service Organisation In Middle East And Africa

Erik Huysmans, Service Manager,Agfa Healthcare

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Erik Huysmans

Service Manager
Agfa Healthcare

12:10 - 12:30 Constructing An Effective Model To Manage Your Channel Partner Relationships

Georgios Gkatzimas, Director Aftersales, Europe,Hypertherm
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Georgios Gkatzimas

Director Aftersales, Europe
Hypertherm

12:30 - 12:50 Investing In Soft Skills Training To Improve Customer Satisfaction

Salim Ceylan, Service Delivery Director,Emerson Network Power
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Salim Ceylan

Service Delivery Director
Emerson Network Power

12:50 - 13:50 Lunch


Table 1: Managing Knowledge Saturation For Field Technicians
Stefan Guldner, Head of Customer Support EMEA, Medical Systems Division, Olympus Europa
Table 2: Service and Parts Logistics Optimization
Marco Steih, Vice President After Sales Service, Robert Bosch
Table 3: Utilizing Data Analytics & Predictive Service to Increase Revenue
Chris Borrill, Services Leader Global Business Unit Land and Air Systems, THALES


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Chris Borrill

Services Leader Global Business Unit Land and Air Systems
Thales

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Stefan Guldner

Head of Customer Support EMEA Medical Service Business
Olympus Europa

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Marco Steih

Vice President After Sales Service
Robert Bosch

14:20 - 23:59 Conclusion of Field Service Europe 2016