Field Service Europe 2016 (past event)

29 November - 01 December, 2016

44 (0) 207 368 9465

Leveraging Industry 4.0 And Disruptive Technologies To Enhance Service

07:15 - 08:15 Registration & Breakfast In The Innovation Lounge

08:15 - 08:25 Welcome Remarks

08:25 - 08:35 Chairperson’s Opening Remarks

Jan van Veen, Managing Director,Van Veen Business Innovation

Jan van Veen

Managing Director
Van Veen Business Innovation

08:35 - 08:55 The Future of Field Services Comes To Nokia

Jean Pierre Braun, Vice President Global Field Force,Nokia

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Jean Pierre Braun

Vice President Global Field Force
Nokia

08:55 - 09:25 Saying Goodbye To “Me-Too” Service: TRUST Is King, But How Do You Build It?

Doug Spence, Managing Partner,Spence Associates

Doug Spence

Managing Partner
Spence Associates

09:25 - 09:45 Case Study: Making Your Supply Chain A Key Asset For Field Service Efficiency

Tim Helsen, Country Manger,UPS

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Tim Helsen

Country Manger
UPS

09:45 - 10:05 Using IoT To Avoid Customer Downtime: Ericsson Pilot Program Review

Edmilson Toledo, Global Head Of Field Services,Ericsson

Edmilson Toledo

Global Head Of Field Services
Ericsson

10:05 - 10:25 Keynote from Microsoft

David Brown, Director Dynamics-EMEA,Microsoft

David Brown

Director Dynamics-EMEA
Microsoft

10:25 - 11:10 Morning Refreshment & Networking Break Hosted by Microsoft


Table 1: Improving Decision Making in Service With Predictive Analytics
Alexander Lehner, Vice President Customer Services, Sandvik Mining and Construction Materials

Table 2: Using Big Data To Uncover Opportunities For Service And Install Base Growth
Michaël Bruninx, Vice President Global Parts & Services Commercial, Sandvik Mining And Rock Technology

Table 3: Managing Customer Loyalty In Today’s Marketplace Demands A Shift In Our Customer Service DNA
Nathaniel Shofarasin, Head of Customer Service, LaFarge

Table 4: Changing Your Culture From One That Sells A Product To One That Sells Service
Diethard Vollmer, General Manager Medical Services and Customer Solutions, Olympus Europa

Table 5: How Automation And Mobility Can Optimize Scheduling, Dispatch And Communications While Also Enhancing The Customer Experience
Phil Davies, Director of Solution Consulting, Clicksoftware

Table 6: Top Strategies To Optimise Your Use Of Connected Products And Remote Monitoring
Ferdinand Juhas, Service Manager, Siemens Healthineers

Table 7: Exploring Future Service Scenarios Based On IoT, Mobility And The Consumer
Jos de Boes, Former General Manager Customer Service Technical Operations, Toyota Motor Europe

Table 8: Value Added Services To Complement Traditional Revenue Streams
Natasja Wientjes, Director Customer Service, THALES Transportation Systems B.V.

Table 9: Building A Cohesive Logistics Program That Puts The Right Part In The Right Place
Knud Midtgaard, Vice President Operations, Alfa Laval

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Diethard Vollmer

Director Customer Care Solutions Europe
Carestream Health

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Ferdinand Juhas

Service Manager
Siemens Healthineers

Knud Midtgaard

Operations Vice President
Alfa Laval

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Jos de Boes

General Manager Customer Service Technical Operations
Toyota Motor Europe

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Alexander Lehner

Head Of Techcenters Automation&electrics
Sandvik

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Michael Bruninx

Vice President Global Parts & Services Commercial
Sandvik

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Natasja Wientjes

Customer Service Director
Thales

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Nathaniel Shofarasin

Head of Customer Service
LaFarge

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Phil Davies

Director of Solution Consulting
Clicksoftware

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Chris Borrill

Services Leader Global Business Unit Land and Air Systems
Thales

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Alexander Lehner

Head Of Techcenters Automation&electrics
Sandvik

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Ivo Siebers

Senior Global Logistics Vice President
thyssenkrupp

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Dave Bennett

Director, Global IOT Sales
Wind River

Lunch For All Attendees

12:50 - 13:50 Lunch For All Attendees

VP Think Tank-By Invitation Only

12:50 - 13:50 VP Think Tank-By Invitation Only

Track A: Service Management

13:50 - 14:35 Case Study Revolution: The Future of Field Service In The Next Five Years Andreas Sprang, CCO,RoboMotive

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Andreas Sprang

CCO
RoboMotive

Track B: Service Innovation

13:50 - 14:35 Case Study Revolution: Optimising Your Scheduling, Dispatch, And Route Management Strategy Hanna Inget, Business Service Director,KONE
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Hanna Inget

Business Service Director
KONE

Solutions Showcase

14:35 - 14:55 Presentation from Clicksoftware

Solutions Showcase

14:35 - 14:55 Presentation from ServicePower Marne Martin, CEO,ServicePower

Marne Martin

CEO
ServicePower

Track A: Service Management

14:55 - 15:15 Service Partner Management Best Practices Sylvain Ranoux, Customer Service Director,Smiths Detection
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Sylvain Ranoux

Customer Service Director
Smiths Detection

Track B: Service Innovation

14:55 - 15:15 Accelerating The Customer Experience Through Intelligent Automation And Analytics Chris Dexter, Director, Technical Services,Cisco Systems
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Chris Dexter

Director, Technical Services
Cisco Systems

Track A: Service Management

15:15 - 15:25 The Potential Impact of Self-Service Apps To Create Best-in-Class Customer Experience Marcel Van Beek, Business Director,Tensing
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Marcel Van Beek

Business Director
Tensing

Innovation Spotlight B

15:15 - 15:25 Innovation Spotlight Olle Alvemark, Business Developer,IFS World
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Olle Alvemark

Business Developer
IFS World

15:25 - 16:10 Afternoon Refreshment & Networking Break In The Innovation Lounge Hosted By Microsoft

Track A: Service Management

16:10 - 16:30 Moving From Local Inventory Management To Global Supply Chain Optimization Sebastien Berge, Services Global Process Development Manager,Metso
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Sebastien Berge

Services Global Process Development Manager
Metso

Track B: Service Innovation

16:10 - 16:30 Dynamic QR Codes And Their Use As Interface To IoTSP Smart Service Processes Henning Von Hörsten, Service Support Manager,ABB
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Henning Von Hörsten

Service Support Manager
ABB

Knud Midtgaard

Operations Vice President
Alfa Laval

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Sebastien Berge

Services Global Process Development Manager
Metso

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Kris Oldland

Publisher, Editor-in-Chief
Field Service News

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Diethard Vollmer

Director Customer Care Solutions Europe
Carestream Health

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Chris Dexter

Director, Technical Services
Cisco Systems

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Stefan Guldner

Head of Customer Support EMEA Medical Service Business
Olympus Europa

Jan van Veen

Managing Director
Van Veen Business Innovation

17:10 - 18:10 A Tailor-Made Cocktail Party

18:10 - 23:59 Conclusion of Day Two