Leveraging Industry 4.0 And Disruptive Technologies To Enhance Service

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Table 1: Improving Decision Making in Service With Predictive Analytics
Alexander Lehner, Vice President Customer Services, Sandvik Mining and Construction Materials

Table 2: Using Big Data To Uncover Opportunities For Service And Install Base Growth
Michaël Bruninx, Vice President Global Parts & Services Commercial, Sandvik Mining And Rock Technology

Table 3: Managing Customer Loyalty In Today’s Marketplace Demands A Shift In Our Customer Service DNA
Nathaniel Shofarasin, Head of Customer Service, LaFarge

Table 4: Changing Your Culture From One That Sells A Product To One That Sells Service
Diethard Vollmer, General Manager Medical Services and Customer Solutions, Olympus Europa

Table 5: How Automation And Mobility Can Optimize Scheduling, Dispatch And Communications While Also Enhancing The Customer Experience
Phil Davies, Director of Solution Consulting, Clicksoftware

Table 6: Top Strategies To Optimise Your Use Of Connected Products And Remote Monitoring
Ferdinand Juhas, Service Manager, Siemens Healthineers

Table 7: Exploring Future Service Scenarios Based On IoT, Mobility And The Consumer
Jos de Boes, Former General Manager Customer Service Technical Operations, Toyota Motor Europe

Table 8: Value Added Services To Complement Traditional Revenue Streams
Natasja Wientjes, Director Customer Service, THALES Transportation Systems B.V.

Table 9: Building A Cohesive Logistics Program That Puts The Right Part In The Right Place
Knud Midtgaard, Vice President Operations, Alfa Laval

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