Field Service Europe 2016 (past event)

29 November - 01 December, 2016

44 (0) 207 368 9465

Driving Service Revenue And Customer Satisfaction Focus Day

For All Attendees

07:30 - 08:30 Registration & Breakfast

Invitation Only

07:30 - 08:30 Women In Service Breakfast

08:30 - 08:35 Welcome Remarks

08:35 - 08:45 Break The Ice!

08:45 - 09:00 Chairperson’s Opening Remarks

Fabrizio Battaglia, Executive Partner,Global Partners

Fabrizio Battaglia

Executive Partner
Global Partners

09:00 - 09:20 Aligning Services And Support To Become A Trusted Advisor To Your Customers

Pedro Wiendels, Field Service Director, Cental Europe,Airbus
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Pedro Wiendels

Field Service Director, Cental Europe
Airbus

09:20 - 09:50 Saying Goodbye To "Me Too" Service – Flexibility: Why It's Essential, Not Optional

Doug Spence, Managing Partner,Spence Associates

Doug Spence

Managing Partner
Spence Associates

09:50 - 10:10 Value Added Services To Complement Traditional Revenue Streams

Ian Channing, VP Customer Service, Head of Global System Operations & Field Service,Swisslog
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Ian Channing

VP Customer Service, Head of Global System Operations & Field Service
Swisslog

10:10 - 10:30 Hidden In Plain Sight: How To Drive New Revenue Streams From Existing Customers

David Burns, VP Sales & Solution Design,ServiceSource Walter Wetzelaer, Director Global Service Sales,Leica Microsystems

David Burns

VP Sales & Solution Design
ServiceSource

Walter Wetzelaer

Director Global Service Sales
Leica Microsystems

10:30 - 11:00 Refreshment & Networking Break

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Ian Channing

VP Customer Service, Head of Global System Operations & Field Service
Swisslog

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Stef Vanneste

VP EMEA
Terumo-Europe NV

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Hari Kant Pashner

Head of Managed Services Products and Innovations
Nokia

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Jens Knoop

Director Technology Support Services - Field Delivery Germany
IBM

11:35 - 11:55 Knowledge Management In An Industry 4.0 Environment And The Application of Disruptive Technology In An Interactive Knowledgebase

Sean Mcbride, Sr Manager, International Technical Support,Aviat Networks
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Sean Mcbride

Sr Manager, International Technical Support
Aviat Networks

Table 1: The Future Of Services In The Field: Mobilising Your Field Services By Incorporating Mobile Apps, Wearable And IoT
Jonathan Best, VP Europe & Africa, Kony Inc.
Table 2: Aligning Services And Support To Become A Trusted Adviser To Your Customers
Pedro Wiendels, Field Service Director Central Europe, Airbus
Table 3: Learn How To Benefit From An Interactive Spare Parts Catalogue
Estelle Acamer, International Sales Manager, Docware GmbH
Table 4: Connecting All Aspects Of The Field Service Value Chain Through Innovative Technology And Your Customers’ Needs
Hosted by CoreSystems
Table 5: A Path To Simplified App Development: Rapid Mobile Innovation Begins With The Business
Hosted by Joe O’Reilly, Principal Solutions Architect, Red Hat Mobile
Table 6: Three Findings That Can Get Your Customer Revenue Back On The Path To Growth
Mark Hennessy, Senior Director, International Marketing, ServiceSource
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Pedro Wiendels

Field Service Director, Cental Europe
Airbus

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Estelle Acamer

International Sales Manager
Docware.de

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Jonathan Best

VP Europe & Africa
Kony Inc.

Joe O'Reilly

Principal Solutions Architect
Red Hat Mobile

Mark Hennessy

Senior Director International Marketing
ServiceSource

13:00 - 14:00 Lunch

General Session

14:00 - 14:05 Chairperson’s Afternoon Address
Fabrizio Battaglia from Global Partners

Service Model Creative Board Rooms

14:00 - 14:05 Medical Device & Equipment

2:00 – 2:40
Medical Device & Instruments
Frank Bunge, Global Director After Sales Services, Leica Microsystems



2:40 – 3:20
Large Service Fleets
Ferdinand Juhas, Service Manager, Siemens Healthineers



3:55 – 4:35
Small To Mid-Sized Organizations
Andreas Sprang, CCO, RoboMotive




4:35 – 5:15
Outsourced/3rd Party Service Model
Sylvain Ranoux, Customer Service Director, Smiths Detection




General Session

14:05 - 14:25 The Field Engineer As A Trusted Advisor - Partnership Marketing Maarten Leertouwer, Director, EMEA Customer Support, Busines Unit Computed Tomography and Advan,Philips
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Maarten Leertouwer

Director, EMEA Customer Support, Busines Unit Computed Tomography and Advan
Philips

Service Model Creative Board Rooms

14:05 - 14:25 Medical Device & Equipment Frank Bunge, Global After Sales Service Director,Leica Microsystems
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Frank Bunge

Global After Sales Service Director
Leica Microsystems

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Stef Vanneste

VP EMEA
Terumo-Europe NV

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Gaetano La Rosa

Director Service Europe
PerkinElmer

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Johan Vermeiren

Group Vp Service Process Automation Division
ABB

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Emmanuel Joubert

Global Marketing Sr. Manager – Lab Services
bioMérieux

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Michael Murphy

VP International Operations
Librestream

Service Model Creative Board Rooms

14:25 - 15:25 Medical Device & Equipment Frank Bunge, Global After Sales Service Director,Leica Microsystems
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Frank Bunge

Global After Sales Service Director
Leica Microsystems

General Session

15:25 - 16:10 Afternoon Refreshment & Networking Break And Opening Of The Innovation Lounge

Service Model Creative Board Rooms

15:25 - 16:10 Large Service Fleets Ferdinand Juhas, Service Manager,Siemens Healthineers
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Ferdinand Juhas

Service Manager
Siemens Healthineers

General Session

16:10 - 16:30 Exploring High End And Specialized Services To Add To Your Existing Offerings Frank Bunge, Global After Sales Service Director,Leica Microsystems
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Frank Bunge

Global After Sales Service Director
Leica Microsystems

Service Model Creative Board Rooms

16:10 - 16:30 Small To Mid-Sized Organizations Andreas Sprang, CCO,RoboMotive

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Andreas Sprang

CCO
RoboMotive

General Session

16:30 - 17:15 Case Study Revolution: Service Products Your Customers Really Want That Will Better Monetize Service Petro Luft, Strategic Business Development Director,Fluke Corporation

Petro Luft

Strategic Business Development Director
Fluke Corporation

Service Model Creative Board Rooms

16:30 - 17:15 Outsourced/ 3rd Part Service Model Sylvain Ranoux, Customer Service Director,Smiths Detection
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Sylvain Ranoux

Customer Service Director
Smiths Detection

17:15 - 18:15 Kickoff Welcome Party

18:15 - 23:59 Conclusion of Day One