Field Service Europe 2016 (past event)
29 November - 01 December, 2016
44 (0) 207 368 9465
Driving Service Revenue And Customer Satisfaction Focus Day
For All Attendees
07:30 - 08:30 Registration & BreakfastInvitation Only
07:30 - 08:30 Women In Service Breakfast08:30 - 08:35 Welcome Remarks
08:35 - 08:45 Break The Ice!
08:45 - 09:00 Chairperson’s Opening Remarks
Fabrizio Battaglia
Executive PartnerGlobal Partners
09:00 - 09:20 Aligning Services And Support To Become A Trusted Advisor To Your Customers
09:20 - 09:50 Saying Goodbye To "Me Too" Service – Flexibility: Why It's Essential, Not Optional
Doug Spence
Managing PartnerSpence Associates
09:50 - 10:10 Value Added Services To Complement Traditional Revenue Streams
10:10 - 10:30 Hidden In Plain Sight: How To Drive New Revenue Streams From Existing Customers
10:30 - 11:00 Refreshment & Networking Break
11:00 - 11:35 PANEL: Driving More Value In Your Organisation With Managed Services
11:35 - 11:55 Knowledge Management In An Industry 4.0 Environment And The Application of Disruptive Technology In An Interactive Knowledgebase
11:55 - 13:00 Toolbox Talks
Table 1: The Future Of Services In The Field: Mobilising Your Field Services By Incorporating Mobile Apps, Wearable And IoT
Jonathan Best, VP Europe & Africa, Kony Inc.
Table 2: Aligning Services And Support To Become A Trusted Adviser To Your Customers
Pedro Wiendels, Field Service Director Central Europe, Airbus
Table 3: Learn How To Benefit From An Interactive Spare Parts Catalogue
Estelle Acamer, International Sales Manager, Docware GmbH
Table 4: Connecting All Aspects Of The Field Service Value Chain Through Innovative Technology And Your Customers’ Needs
Hosted by CoreSystems
Table 5: A Path To Simplified App Development: Rapid Mobile Innovation Begins With The Business
Hosted by Joe O’Reilly, Principal Solutions Architect, Red Hat Mobile
Table 6: Three Findings That Can Get Your Customer Revenue Back On The Path To Growth
Mark Hennessy, Senior Director, International Marketing, ServiceSource
Joe O'Reilly
Principal Solutions ArchitectRed Hat Mobile
Mark Hennessy
Senior Director International MarketingServiceSource
13:00 - 14:00 Lunch
General Session
14:00 - 14:05 Chairperson’s Afternoon Address
Fabrizio Battaglia from Global Partners
Service Model Creative Board Rooms
14:00 - 14:05 Medical Device & Equipment2:00 – 2:40
Medical Device & Instruments
Frank Bunge, Global Director After Sales Services, Leica Microsystems
2:40 – 3:20
Large Service Fleets
Ferdinand Juhas, Service Manager, Siemens Healthineers
3:55 – 4:35
Small To Mid-Sized Organizations
Andreas Sprang, CCO, RoboMotive
4:35 – 5:15
Outsourced/3rd Party Service Model
Sylvain Ranoux, Customer Service Director, Smiths Detection
General Session
14:05 - 14:25 The Field Engineer As A Trusted Advisor - Partnership Marketing
Maarten Leertouwer
Director, EMEA Customer Support, Busines Unit Computed Tomography and AdvanPhilips
Service Model Creative Board Rooms
14:05 - 14:25 Medical Device & Equipment
General Session
14:25 - 15:25 PANEL: Ensuring Your Team Has The Right Skills And Values To Support Changing Customer Needs And Drive Service Revenue
Service Model Creative Board Rooms
14:25 - 15:25 Medical Device & EquipmentGeneral Session
15:25 - 16:10 Afternoon Refreshment & Networking Break And Opening Of The Innovation LoungeService Model Creative Board Rooms
15:25 - 16:10 Large Service Fleets
General Session
16:10 - 16:30 Exploring High End And Specialized Services To Add To Your Existing OfferingsService Model Creative Board Rooms
16:10 - 16:30 Small To Mid-Sized Organizations
General Session
16:30 - 17:15 Case Study Revolution: Service Products Your Customers Really Want That Will Better Monetize ServicePetro Luft
Strategic Business Development DirectorFluke Corporation
